2 days

No refresher. This course teaches participants to learn to use a step-by-step counseling approach with employees to help them improve their performance and elicit a change in their behavior. Topics include: using active listening techniques, confronting problems effectively, enabling employees to take responsibility, giving positive and/or negative feedback, and using an 11-step plan to coach for improved performance.

Instructor-led

Dawn Westrum
Office of Employee Services
E-mail: dawn.westrum@dot.iowa.gov
Phone: 515-239-1676
Fax: 515-239-1175