8 hours

This one-day course explores the development of effective communication and productive interpersonal skills. Topics include: listening - the cornerstone of communications; communication styles - an entertaining assessment of your communication style; nonverbal skills - their impact on effective communication; and feedback skills.

Presentation with video and overhead

Dawn Westrum
Office of Employee Services
E-mail: dawn.westrum@dot.iowa.gov
Phone: 515-239-1676
Fax: 515-239-1175