Street Financial Report
Trouble Shooting Tips
Sign in problems
Make sure you are entering in the user I.D. and password correctly. The user I.D. and password are what was created in the Enterprise A&A system. This may also be the user I.D. used to access I-JOBS, liquor license or workforce reports. If the password is reset, you will not be able to sign in to access the report until the next day. The system has to do an overnight update. The Help desk number is 800-532-1174. When the password is reset, you do not need to request access to the SFR.
NOTE: this user I.D is not Dotserve\
NOTE: this user I.D is not Dotserve\
Computer system needs for accessing the SFR
- Adobe® Acrobat Reader® version 9 at a minimum.
Download the latest version of Adobe® Acrobat Reader®. - Internet Explorer 7 at a minimum. If using IE8/9 there is an option under tools called compatibility view. It is recommended to check this box for the SFR form.
How do I submit the report
At the bottom of the right hand side is a button labeled "Complete." Click this to submit the report. "Complete" button does not appear, check the screen resolution to be at least 1024x768 or higher.
Report was returned
To submit the report after it had been returned for corrections, click on the "Complete" button.
When clicking on "Complete" receiving error message
The error message "one or more fields are not complete, unable to export the report, and example of e-mail address". Check that all pages are completed with the required necessary information.
- Cover page - all required areas are outlined in RED. (this is noticeable in the report form page)
- Summary page - there are no pink shaded areas, referencing to the Bonds/Notes/Loans. (this is noticeable in the report form page)
- Project final cost page - is filled in or the BOX is checked.
- Equipment inventory page - is listing all city owned equipment pieces or the BOX is checked.
No report to be displayed
The report is in the “To Do(1)” area not the “Start Process”. If no report still under the “To Do (0)” the report is not under the user id that has signed in. To request the report for this user id, sign in and request access to the SFR from the Enterprise A&A system. Request access to the SFR. This does require an overnight update before access of the report will be available.
Hit complete, report gone
When you hit the complete button and the report is gone, and you see “There are no items to display.” Indicates the report was sent successfully to the Iowa DOT. The city will receive an e-mail notice that the report was sent but has not been reviewed. Then when then when the report has been APPROVED an electronic copy of the report for the city’s records will be received. Need to watch the “Junk/Spam” settings on the e-mail to receive the notices sent.
Can't save the report
The save button option is on the bottom left side. The message "No Data will be saved etc…" in the purple/lavender line is for saving the report to your computer, not saving the information entered.
Can't make entries on the equipment or summary pages
If unable to make entries on the Summary page or the Equipment listing page (example: model year and purchase amount), update Adobe® Acrobat Reader® to version 9, http://get.adobe.com/reader/
Screen view
Check display screen resolution. To do this, go to Start on your computer, control panel, display or themes and appearance, settings. Change the resolution to at least 1024x768 or higher.
Check that the view percent is not any larger than 100 percent. This will also affect the form appearance for completion.
Check that the view percent is not any larger than 100 percent. This will also affect the form appearance for completion.
Not loading
If after signing in, the blue circle just keeps spinning, download the flash player plug-in, www.adobe.com/products/flashplayer/
- Check that adobe reader is the default software being used. To test this try opening up the SFR instructions that are available on the website. You may need to reinstall adobe reader to make as the default.
- Check that the manage add-ons shows adobe reader and adobe flash player as "enabled."
Report form is so small
Check the view percent and increase it to 65 or 75 percent for completion.
Web browser
Internet Explorer is required to access the forms correctly.
Software updates
Check to make sure you have installed all of your Microsoft® updates (Internet/Web browser, tools and any other critical updates).
Because the report is not a software-based type of form, try accessing the forms through a different computer. Computers can vary on their settings.
Upgrade your Adobe® Acrobat Reader® to the most current version, www.adobe.com/products/acrobat/readstep2.html
The upgrade can help with viewing and printing of the forms.
Upgrade your Adobe® Flash® Player to the most current version. To upgrade, go to the following Web address: www.adobe.com/products/flashplayer/
The upgrade can help with viewing and printing of the forms.
Because the report is not a software-based type of form, try accessing the forms through a different computer. Computers can vary on their settings.
Upgrade your Adobe® Acrobat Reader® to the most current version, www.adobe.com/products/acrobat/readstep2.html
The upgrade can help with viewing and printing of the forms.
Upgrade your Adobe® Flash® Player to the most current version. To upgrade, go to the following Web address: www.adobe.com/products/flashplayer/
The upgrade can help with viewing and printing of the forms.
Report is not appearing or the window is not opening
Pop-up blockers, if installed, will prevent the sign in, the blank forms and other windows from opening.
- The pop-up blocker will need to be turned off or disabled.
- Press "Ctrl" on your key board at the same time you are selecting what you want to open up. Example: click with the mouse curser at the same time as holding down the "Ctrl" key.
Error Message on the Summary Statement Page
If the summary statement page has two pink boxes in column 4 on lines J.1 & J.2, this is related to the Bonds/Notes/Loans page, need to make sure by the issue amount that there is a percent entered in the "% Related to Roads" column. Or that the totals on both the Summary Statement page and the Bonds/Notes/Loans page equal the same.
How do I save the report?
Click on the button on the bottom left side of the report window titled "Save In Draft Folder."
Not finding a "Complete" button to send the report in
Are you working on the report on your desktop or in the on-line system. In order to send the report must have signed in to access the report. If you are signed in and still don't see a "Complete" button option, check the computer screen resolution. These directions are under the "Screen View" trouble shooting tip.
Sent the report, did the DOT receive it?
The report is no longer under your id, it was sent successful to the DOT. Then once the report has been approved, an e-mail confirmation will be sent with a copy of the report for the city records. Be sure and check the junk/spam folder since the system sends out the e-mails they are not always received in the INBOX. Search for your city report.
