Make sure you are entering in the user name and password correctly, per the E-mail notification that was received. See instructions in the SFR booklet on page 3 "Sign In Process." See also sign in examples.

Pop-up blocker has prevented it from appearing. You will need to disable the pop-up blocker or hold down the "Ctrl" key on the keyboard at the same time when clicking on the link.

If you have AOL for your Internet Service Provider, access the internet by signing in through AOL first and then you will need to open up a regular Web browser such as Internet Explorer (blue "E") è in order to access our forms.

Check your Internet firewall/filtering settings.

This message will be received when you have tried to sign in three times. It has kicked you out of the system. Close down the Web browser you are using and open it up again. Try signing in again. If this problem continues and you have looked at the sign in examples (shown above), contact Tammi Bell via E-mail at tammi.bell@dot.iowa.gov or via phone at 515-239-1529, for further assistance.

Pop-up blockers, if installed, will prevent the sign in, the blank forms and other windows from opening.

• The pop-up blocker will need to be turned off or disabled.
• Press "Ctrl" on your key board at the same time as you are selecting what you want to open up. Example: click with the mouse curser at the same time as holding down the "Ctrl" key.

When clicking on the "PDF" nothing happens, need to check your pop-up blocker settings. Press "Ctrl" on your keyboard at the same time as you click on the "PDF."

Upgrade your Adobe® Acrobat Reader® to the most current version. To upgrade, go to the following Web address: http://www.adobe.com/products/acrobat/readstep2.html. The upgrade can help with viewing and printing of the forms.

Try another computer. Or try another computer at a different location.

If the "Save" button does not appear at the bottom of the "Save" box press your "Tab" key to take the cursor to the "Save" button, which is located at the bottom of the "Save" box.

Check to make sure you have installed all of your Microsoft® Window updates (Internet/Web browser, tools and check for critical updates that need to be installed).

Because the report is not a software-based type of form, one can try accessing the forms through a different computer. Computers can vary on their settings.

Upgrade your Adobe® Acrobat Reader® to the most current version. To upgrade, go to the following Web address: http://www.adobe.com/products/acrobat/readstep2.html. The upgrade can help with viewing and printing of the forms.