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The following contacts are provided as a courtesy by the Office of Rail Transportation.  Personnel changes at railroads may occur without the department’s knowledge.  Consult the Web sites of individual railroads for additional contact information.  The Office of Rail Transportation may also be able to assist in finding an appropriate contact for a specific issue not listed.

Type of contact* Why you would contact
Railroad lights Signal Malfunction (PDF)
Both signal malfunction and emergency contacts are available at this single link for ready access in event of an incident.
  • False activation of a crossing gate
  • Signal lights or gates not functioning
  • Railroad signs or signals  missing or damaged
Railroad lights Emergency Railroad Situation (PDF)
Both signal malfunction and emergency contacts are available at this single link for ready access in event of an incident.
  • Vehicle stalled or stuck on crossing
  • Impediment on tracks
  • Damage to tracks
Railroad lights Public Works Contacts (PDF)
  • Rough crossing surface
  • Railroad construction
  • Highway or street construction near or involving railroad right of way  
Industrial Development and Intermodal (PDF)
  • Add or explore the feasibility of adding rail service
  • Development of new or expanded rail-served facilities
  • Planning for rail-served industrial parks
General or Government Affairs General or Government Affairs (PDF)
  • State, county or city issues
  • Citizen concerns
  • Referral to railroad personnel not listed here
Quiet Zone Quiet Zone (PDF)
  • Considerations and requirements for  the establishment of a quiet zone by a city or county
*The specific responsibilities of any “type” of railroad contact may vary between railroads due to structure or size.