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The following contacts are provided as a courtesy by the Office of Rail Transportation.  Personnel changes at railroads may occur without the department’s knowledge.  Consult the Web sites of individual railroads for additional contact information.  The Office of Rail Transportation may also be able to assist in finding an appropriate contact for a specific issue not listed.

Type of contact* Why you would contact
Railroad lights Emergency or Critical Situations (PDF)
  • False activation of a crossing gate
  • Signal lights or gates not functioning
  • Railroad signs or signals  missing or damaged
  • Vehicle stalled or stuck on crossing
  • Impediment on tracks
  • Damage to tracks
  • Suspicious behavior on or near a railroad
  • Trespassing on railroad property
  • Train blocking a crossing
Parade Community Concerns (PDF)
  • Notify railroad of events, parades or community activities
  • Concerns about interactions between the community and the railroads
Industrial Development and Intermodal (PDF)
  • Add or explore the feasibility of adding rail service
  • Development of new or expanded rail-served facilities
  • Planning for rail-served industrial parks
Railroad lights Public Works Contacts (PDF)
  • Rough crossing surfaces
  • Railroad construction
  • Roadway  construction near or involving railroad right of way 
General or Government Affairs General or Government Affairs (PDF)
  • State, county or city issues
  • Referral to railroad personnel not listed here
Quiet Zone Quiet Zone (PDF)
  • Considerations and requirements for  the establishment of a quiet zone by a city or county

*The specific responsibilities of any “type” of railroad contact may vary between railroads due to structure or size.